|Image courtesy of kevinthoule|
"The hardest part is starting. Once you get that out of the way, you'll find the rest of the journey much easier." - Simon Sinek
A lot of companies struggle with how or where to start with their CX Journeys. Just start! Take the first step. It may not be a perfect go of it right out of the gates, but at least you are putting forth the effort. At the same time, though, don't just do it for the sake of checking the box. There's a balance there. Be sincere with your efforts.