|Image courtesy of SnaPsi Crankep|
What does that mean?
Let's consider first what a "sixth sense" is. As we know, we have the five senses, but many believe that we also have a sixth sense, or the ability to see or perceive the unknown or the unseen. Merriam-Webster defines it as "a keen intuitive power."
Why is that important to customer experience? I think there are three ways to look at this sixth sense. To learn what those three ways are and to find out more about each of them, please check out the post I wrote for InsideCXM.com. In this first post in a two-part series, I address the first way that a sixth sense can impact the customer experience.
Note: The views expressed in this post for InsideCXM.com are mine and do not necessarily represent the views of SDL/InsideCXM.com.