Thursday, February 20, 2014

The 6th Sense of Customer Experience, Part 2

There are three ways that the sixth sense can be used in designing and delivering a great customer experience. What are they?

Last week, as a follow-up to my post about The 15 Senses of a Great Customer Experience, I wrote a two-part series about one of those senses, the sixth sense. In Part 1, I shared why the sixth sense is important to the customer experience and mentioned that there are three ways this sense is used. I focused that post on the first way: proactive service.

Today, in Part 2, I write about the second and third ways to apply the sixth sense. I think you'll like these two! To learn what they are and to find out more about each of them, please check out the post I wrote for InsideCXM.com.


 Note: The views expressed in this post for InsideCXM.com are mine and do not necessarily represent the views of SDL/InsideCXM.com.

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