Last week, I had the pleasure of co-presenting on a webinar with Kyle Antcliff of Intradiem. We talked about...
- The link between employee experience and customer experience
- The importance of treating agents like relationship managers (not assembly line workers)
- The difference between employer brand and customer brand
- Three critical stages of the employee journey
- How to identify “moments of truth” in employee engagement
- How real-time insights into your customer service operations can strengthen the employee journey
To view the webinar, visit Intradiem's webinar page.
You don't build a business - you build people. And then people build the business. -Zig Ziglar