I am Founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. I've got 25 years of experience helping companies understand their customers and employees and identifying what drives retention, satisfaction, engagement, and the overall experience.

I am active in the Customer Experience Professionals Association (CXPA), as: an Executive Officer on the Board of Directors, a CX Expert, a CX Mentor, and a SoCal Local Networking Lead. I am also a Certified Customer Experience Professional (CCXP).

If you'd like to learn more about engaging me to: (1) guide you in developing a customer experience strategy through listening and understanding your customers, (2) mentor you as you get settled into your CX role or perhaps as a refresher after years in the role, (3) speak at or chair your event or host a webinar, (4) write various types of content for your organization or for a book you're writing, or (5) discover other ways that I can help you, please contact me through any of the channels below.

Email: cxjourney (at)

Twitter: @annettefranz 

Twitter: @cxjourney




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