CX Blogs/Books

CX Blogs
Customer experience blogs that consistently have great content! You should be reading each one of these every day with your morning coffee! Let me know if I'm missing any great ones. (Links will open in new tab/window.)

  1. 360 Connext
  2. 9 Inch Marketing
  3. Adrian Swinscoe
  4. Beyond Philosophy
  5. Branding Strategy Insider
  6. Business Over Broadway
  7. CCO Council
  8. ClearBrick
  9. College of the Customer
  10. Customer Bliss
  11. Customer CEO
  12. Customer Enthusiast
  13. Customer Experience Academy
  14. Customer Experience Optimization - ClearAction LLC
  15. Customer input Journal
  16. Customer Service Stories... and Other Thoughts
  17. Customer Think
  18. Customers Rock!
  19. Customers That Stick
  20. CX Journey (of course!)
  21. CX Network
  22. CXpert
  23. Deliver Bliss
  24. Experience Matters
  25. Fizzback Blog
  26. Forrester Customer Experience Community
  27. Good Experience
  28. Heart of the Customer
  29. Information Optimized
  30. Jen Q. Public
  31. MarketCulture
  32. Marketing Lagniappe
  33. Michel Falcon Experience
  34. Mitch Lieberman - a title would limit my thoughts
  35. Net Promoter
  36. Net Promoter System
  37. PeopleMetrics
  38. Pivot Point Solutions
  39. Pretium Solutions
  40. Return Customer
  41. Salesforce Customer Service Blog 
  42. SeeExcellence
  43. Service Untitled
  44. smith+co CX Blog
  45. Squawk Point
  46. Steve DiGioia
  47. Strategy Speaks
  48. SuiteSmartz
  49. Switch and Shift
  50. The Customer Blog
  51. The Customer Experience Blog
  52. The Daniel Group
  53. The Experience Factor
  54. The Forrester Blog for Customer Experience Professionals
  55. The Listening Post by Vovici
  56. The Michelli Experience
  57. The Switchboard
  58. Think Customers: The 1to1 Blog
  59. Tom Peters!
  60. Touchpoint Dashboard
  61. Transforming the Customer Experience
  62. Trusted Customer Experiences
  63. UP! Your Service
  64. very best service
  65. very good service - customer service stories
  66. Who's Your Gladys?
  67. Win the Customer
  68. Wired and Dangerous
  69. Write the Company

CX Books
If you're looking for recommendations for books to read about Employee Experience, Customer Experience, Customer Service, and VOC, look no further! I'll be updating this list regularly, and I'm open for your suggestions, too!

Achieve Brand Integrity - Gregg Lederman
Answering the Ultimate Question - Richard Owen, Laura L. Brooks

Carrots and Sticks Don't Work - Dr. Paul Marciano
Chief Customer Officer - Jeanne Bliss
Clued In: How to Keep Customers Coming Back Again and Again - Lewis P. Carbone
Creating Customer Evangelists - Ben McConnell, Jackie Huba
Customer CEO - Chuck Wall
Customer Loyalty: How to Earn It, How to Keep It - Jill Griffin
Delight Your Customers - Steve Curtin
Delivering Happiness - Tony Hsieh
Discovering the Soul of Service - Leonard L. Berry

Domino - Linda Ireland
Engaged! Outbehave Your Competition to Create Customers for Life - Gregg Lederman
Firms of Endearment - Sisodia, Sheth, Wolfe
High-Tech, High-Touch Customer Service - Micah Solomon
Human Sigma - John Fleming, Jim Asplund
I Love You More Than My Dog - Jeanne Bliss
It's Not What You Sell, It's What You Stand For - Roy M. Spence, Jr.
Loyalty Rules - Fred Reichheld
Managing the Customer Experience - Shaun Smith, Joe Wheeler
On Great Service - Leonard L. Berry

Outside In - Harley Manning, Kerry Bodine
Raving Fans - Ken Blanchard
Strategic Customer Service - John A. Goodman

The 10 Principles Behind Great Customer Experiences - Matt Watkinson
The Amazement Revolution - Shep Hyken
The Cult of the Customer - Shep Hyken
The Customer Experience Edge - Reza Soudagar, Vinay Iyar, Dr. Volker G. Hildebrand

The Customer Experience Revolution - Sean Van Tyne, Jeofrey Bean
The Customer Rules - Lee Cockerell
The Experience Economy - Joseph Pine, James Gilmore
The Hidden Power of Customers - Becky Carroll
The Loyalty Effect - Fred Reichheld
The New Gold Standard - Joseph A. Michelli
The Nordstrom Way to Customer Service Excellence - Robert Spector, Patrick McCarthy
The Service Profit Chain - Heskett, Sasser, Schlesinger

The Ultimate Question - Fred Reichheld
The Ultimate Question 2.0 - Fred Reichheld
The Value Profit Chain - Heskett, Sasser, Schlesinger
The Zappos Experience - Joseph A. Michelli

What's Your Purple Goldfish - Stan Phelps
What's Your Green Goldfish - Stan Phelps

Good friends, good books, and a sleepy conscience: this is the ideal life.  -Mark Twain