New to customer experience and not sure what it is? Or how it differs from customer service? Check out these posts:
Customer Service or Customer Experience?
Customer Experience is More than Just Customer Service
Customer Experience Isn't Just About Customer Service
I am active in the Customer Experience Professionals Association (CXPA), as: an Executive Officer on the Board of Directors, a CX Expert, a CX Mentor, and a SoCal Local Networking Lead. I am also a Certified Customer Experience Professional (CCXP).
If you'd like to learn more about engaging me to: (1) guide you in developing a customer experience strategy that allows you to transform your culture into one that is people-centric, (2) mentor you as you get settled into your CX role or perhaps as a refresher after years in the role, (3) speak at or chair your event or host a webinar, (4) write various types of content for your organization or for a book you're writing, or (5) discover other ways that I can help you, please contact me through any of the channels below.
Email: cxjourney (at) gmail.com
Twitter: @annettefranz or @cxjourney