If you'd like to learn more about engaging Annette to: (1) guide you in developing a customer experience management strategy that allows you to transform your culture into one that is people-centric, (2) mentor you as you get settled into your CX role or perhaps as a refresher after years in the role, (3) speak at or chair your event or host a webinar, (4) write various types of content for your organization or for a book you're writing, or (5) discover other ways that she can help you, please contact her through any of the channels below.

Email: info (at)

Twitter: @annettefranz or @cxjourney



New to customer experience and not sure what it is? Or how it differs from customer service? Check out these posts:

Customer Service or Customer Experience?
Customer Experience is More than Just Customer Service
Customer Experience Isn't Just About Customer Service 


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