I am Founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. I've got 25 years of experience in both helping companies understand their customers and employees and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better experience for all constituents.

New to customer experience and not sure what it is? Or how it differs from customer service? Check out these posts:

Customer Service or Customer Experience?
Customer Experience is More than Just Customer Service
Customer Experience Isn't Just About Customer Service 

I am active in the Customer Experience Professionals Association (CXPA), as: an Executive Officer on the Board of Directors, a CX Expert, a CX Mentor, and a SoCal Local Networking Lead. I am also a Certified Customer Experience Professional (CCXP).

If you'd like to learn more about engaging me to: (1) guide you in developing a customer experience strategy that allows you to transform your culture into one that is people-centric, (2) mentor you as you get settled into your CX role or perhaps as a refresher after years in the role, (3) speak at or chair your event or host a webinar, (4) write various types of content for your organization or for a book you're writing, or (5) discover other ways that I can help you, please contact me through any of the channels below.

Email: cxjourney (at)

Twitter: @annettefranz or @cxjourney





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